The Development & Membership Coordinator serves as a key member with the Museum and is the primary representative of the Museum’s Membership Program and must enjoy working with the public. In working with the Director of Development, the Development & Membership Coordinator is responsible for managing the Membership Program, including reporting and analysis, traffic management for membership efforts, and overall data management. This position is responsible for ensuring accurate and timely fulfillment of gift processing, acknowledgements, and member requests. In addition, this role works with the Museum’s marketing and outreach team, development team, leadership, curators, and education team to develop, cultivate and manage relationships with the community.

Job Duties: 

• Assists the Director of Development in planning and delivering successful membership and donor campaigns including membership recruitment, renewal and upgrade strategies. 
• Provide customer service to members through in person, phone and email communications. 
• Oversee processing of memberships, donations and inventories of development supplies. 
• Manage donor and member databases including maintenance, acknowledgment letters, gift entry, and reporting with the goal of providing current, consistent and accurate data. 
• Manage Museum donation requests and distribution to local nonprofits. 
• Assist with the production and implementation of appeal campaigns, grants and other fundraising communications and strategies. 
• Runs detailed queries as requested by other employees for specific needs. 
• Looks for new ways to streamline database performance and improve customer interaction with the database including membership, donations, program, and event purchases.‍

Additional Duties: 

• Works in collaboration with all departments of the Museum and assists the Executive Director as requested. 
• Help cover the front desk when needed, assist front desk workers with database and membership questions and training.

Required Knowledge & Skills: 

• Experience in working with data management systems. 
• Excellent organizational, communication, and interpersonal skills. 
• Proficient with Microsoft Office Excel and Word. 
• Ability to work productively in a team environment. 
• Ability to understand and carry out oral or written communications. 
• Commitment to the values and mission of the Museum.

The Security Guard has primary responsibilities for the security of the facility, including artworks/artifacts and furnishings, the safety of the staff and visitors to the Museum, and response to emergency situations. 

Job Duties include but are not limited to: 

• Watching over the visitors, staff and museum collection, assets and equipment. 
• Continuous patrols of the museum premises may include patrolling the outdoors during inclement weather. 
• Directing and informing visitors. 
• Monitoring surveillance systems. 
• Directing traffic and wayfinding for visitors. 
• Ensuring the protection of Museum buildings, exhibitions, and displays, as well as the safety of visitors and staff, in and around our special exhibitions. Ensure that guests adhere to Museum Visitor policies. 
• Specific hours are required for all guards Thursday – Sunday 10:45am to 5:00pm. It may be necessary for a Guard to be scheduled earlier in the morning or later at night. 

Additional Duties: 

• Works in collaboration with all departments of the Museum. 
• Perform additional services as may be requested by the Administration, Building and Grounds or Curatorial Staff.

Required Knowledge & Skills: 

• Dress professionally. 
• Professional communication and customer service skills. 
• Ability to work productively in a team environment. 
• Ability to understand and carry out oral or written communications. 
• High school diploma with knowledge of security and emergency procedures. 
• Able to stand from 4 to 6 hours; ability to hear a normal conversation; lift and operate safely a fire extinguisher. 
• Commitment to the values and mission of the Museum.