We ship items out as soon as possible, but this will not always be the same day as your order. In general, please allow 2-3 business days for processing time. If we anticipate a longer lead time, it will be noted in the item description. If you have any questions about the lead time on a specific item, please contact us at email@example.com with your questions.
You should receive an email confirming your order after you have placed it. If you do not receive that email, please check your spam folder and see if you can locate it. This is especially important because, if you have not received the order confirmation email, you will not receive the email with your shipment notification and tracking information.
If you are offered insurance, but do not accept it, we cannot be held responsible for damaged, lost or stolen packages.
If you are not satisfied with your purchase for any reason, we will be happy to accept a return. We do not accept exchanges at this time. You may return your purchase within 30 days of your original order. Customers are responsible for all return shipping charges.
Include the receipt in your package to help us process your return. We only accept returns from purchases made on emuseum.org. After processing, please allow 5-7 business days for a credit to appear on your account. Original shipping costs are non-refundable.
Items purchased on emuseum.org may be returned in person to the Museum. Simply bring your items in and our customer service team will help you. Once our accountant processes your return, the card used at the time of purchase will be credited.